Shipping & Collection

When you purchase a KL PASS® online, here’s how you can get your KL PASS® and guidebook:

We can ship your KL PASS® to you in your home country

We ship to any country in the world. Charges for shipping are based on standard shipping charges by our courier service provider and vary according to delivery zones.

Note: You must allow for ample delivery time between your date of purchase and your trip to Kuala Lumpur. Delivery times listed are for guidance only and is subject to custom clearance. ‘Working Days’ do not include weekends or Public Holidays in Malaysia or in the destination country. Our courier service provider cannot deliver to a P.O. Box address.

You can opt to pick-up your KL PASS® yourself when you arrive in Kuala Lumpur for free

Just print and bring along your KL PASS® order confirmation, which will be emailed to you once you have concluded your purchase, together with your passport or identification card for identification.

Your KL PASS® and guidebook will be waiting for you to collect at KL City Gallery. Please allow minimum three (3) working days upon date of online purchase for self-collection orders.

at KL City Gallery, Dataran Merdeka
at KL City Gallery, Dataran Merdeka

KL City Gallery

  • 3.1472, 101.6932
  • 27, Jalan Raja, Dataran Merdeka, 50050 Kuala Lumpur
  • 603 2698 3333
  • 9.00 a.m. - 6.00 p.m.